ON magazine is about, by and for CIOs and any business and IT executive interested in reading engaging stories, opinions and news from the frontier of information technology. ON is a platform for disc

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"On-Demand Contact Center Solutions: The Six Myths"

Learn how on-demand contact centers offer clear advantages over on-premise solutions.

Commonly held myths about the superiority of on-premise solutions prevent many businesses from taking advantage of on-demand contact centers. Traditional contact centers were built to be operated on-premise using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. However, these solutions did not offer comparable technology, cost, features and flexibility and therefore failed to gain acceptance in the contact center market. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the superiority of on-premise solutions.

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Publisher: 8x8, Inc

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A publication for C-level executives involved with the challenges and opportunities of information technology.

ON magazine is about, by and for CIOs and any business and IT executive interested in reading engaging stories, opinions and news from the frontier of information technology. ON is a platform for discussions of the management challenges and the business opportunities, today and tomorrow, that are arising from the rapid growth of digital information worldwide.

Geographic Eligibility: USA, Canada

Publisher: EMC Corporation

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ON magazine is about, by and for CIOs and any business and IT executive interested in reading engaging stories, opinions and news from the frontier of information technology. ON is a platform for disc

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"On-Demand Contact Center Solutions: The Six Myths" Learn how on-demand contact centers offer clear advantages over on-premise solutions. Commonly held myt

Since 2006, the CDI-MDM Institute has semi-annually hosted world's largest gathering of IT professionals focused specifically on Customer Data Integration (CDI), Master Data Management (MDM), and Dat

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"Mobile Device Security: Securing the Handheld, Securing the Enterprise™" Learn five key requirements for choosing the right mobile solution provider. Wir

Microsoft® Corporation has launched an aggressive program of protocol licensing, accompanied by technical and marketing support, to help hardware and software vendors bring interoperable products to m

Request Your Free "Microsoft CRM 3.0 Upgrading Best Practices" Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these best practices. The purpose of this paper is

Today, enterprises must be prepared to support a mobile workforce that will grow larger every year, driven by the requirements of global business and the increasing need to stay in close contact with

Qualify for Your Free Subscription! Manufacturing & Logistics IT is the specialist B2B- IT solutions magazine covering all aspects of the end-to-end supply chain within a wide range of vertical m

Offshore development has been embraced by the vast majority of commercial software vendors and enterprise application development groups. Why? Because a world flattened by globalization makes it possi

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"Managing the Mobile Enterprise: A Guide for Creating Effective Enterprise Wireless Strategies" IT Managers learn key requirements that will help you to better m

Consolidation continues in the Web conferencing market as vendors prepare for shifting market realities. End users will drive these shifts as they adopt new deployment models and look for deeper funct

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"Making Software Development Metrics Work" Discuss the problems with first-generation programs and discover a new framework for an effective and ligh

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[Science engineering]ON magazine is about, by and for CIOs and any business and IT executive interested in reading engaging stories, opinions and news from the frontier of information technology. ON is a platform for disc
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[Science engineering]Enterprises must take a robust policy-driven approach to enforcing security compliance in order to protect against network vulnerabilities and meet regulatory requirements. It introduces the sources o
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[Science engineering]Since 2006, the CDI-MDM Institute has semi-annually hosted world's largest gathering of IT professionals focused specifically on Customer Data Integration (CDI), Master Data Management (MDM), and Dat
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[Science engineering]Microsoft® Corporation has launched an aggressive program of protocol licensing, accompanied by technical and marketing support, to help hardware and software vendors bring interoperable products to m
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[Science engineering]Today, enterprises must be prepared to support a mobile workforce that will grow larger every year, driven by the requirements of global business and the increasing need to stay in close contact with
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[Science engineering]Offshore development has been embraced by the vast majority of commercial software vendors and enterprise application development groups. Why? Because a world flattened by globalization makes it possi
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[Science engineering]Consolidation continues in the Web conferencing market as vendors prepare for shifting market realities. End users will drive these shifts as they adopt new deployment models and look for deeper funct
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[Science engineering]Each valuable issue of KMWorld has take-charge information to help you thrive and succeed. It features the best-in-market practices that drive you and your business to success. JetBlue found its previ
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[Science engineering]To ensure continuous compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, HDMS recently undertook a lengthy email security assessment. This assessment was inspired
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[Science engineering]This paper addresses the strengths IBM Lotus has in the unified communications marketplace as well as its weaknesses. View the opinions on Lotus Sametime's product strengths and learn where it could
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[Science engineering]IBM WebSphere Portal's Composite Application Workflow can integrate information from multiple business components to provide users with content specific to their business roles. This white paper expl