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RESUME William T. (Bill) Holmes PROFILE Innovative, resourceful and responsible business analyst, technical writer, database and web developer, designer, engineer, and project and functional manager, who tends to optimize the functionality, performance and accuracy of products and personnel with better processes, designs or information systems or automation in all eight domains experienced using over seventy application programs, thirteen database systems, thirteen programming languages and ten operating systems. That experience facilitates the rapid identification of core problems, and the design and implementation of novel solutions using new tools. EMPLOYMENT AND EDUCATION HISTORY Bill Holmes Consulting - 7/2005 to present Business Analyst and Technical Writer Merged requirements for an online bill pay system from multiple documents into one. Derived Excel spread sheet from it for loading features into Team Studio. Consolidated, refined, added and linked Product Backlog Items. Researched functionality of and ACH token passing with CyberSource for credit/debit cards and checks. Researched transaction posting to Facets. Refined, added and linked Product Backlog Items accordingly. Investigated ramifications of an incorrect Member ID in various systems. Investigated cause of report inconsistencies. Used MS Team Studio, Agile (SCRUM), Outlook, Work, Excel, Visio, SQL and Paint. C |
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